Vacuum slimming device
Packaging and Shipping
Packaging material: Standard export wooden crate or aluminum case.
Shipping method: Sea freight / Air freight / Express courier (DHL / FEDEX / TNT / EMS, etc.).
Note: We always select the most cost-effective and reliable shipping carrier to ensure timely delivery. A tracking number will be provided once the goods have been dispatched.
Warranty and Training
1-year free warranty (ex-works) under normal and proper operating conditions; includes labor and materials, excluding consumables.
We have a professional international after-sales service team available 24 hours a day to provide technical assistance and support. Our machines feature a modular design. Should any issue arise, we will identify the cause based on your description, photos, or videos and offer an immediate solution. If a problem cannot be easily resolved, we will send a replacement module free of charge within the two-year period; this replacement can be performed by anyone with basic electrical knowledge. We will formalize a warranty agreement with you and strictly honor our two-year coverage promise.
A user manual is included, containing detailed instructions on the machine overview, operation, maintenance, etc.
Frequently Asked Questions (FAQ)
1. Do you offer a warranty?
Yes, we do. A 12-month warranty is provided for the main unit (base machine), along with a 3-month free replacement warranty for handles, treatment heads, and other parts.
2. What is your after-sales service like?
We have a professional technical support team to provide timely assistance. Please contact us as soon as any issue arises with the machine; we are committed to providing the best possible service.
3. What certifications do you hold?
All our machines are CE certified, ensuring their quality and safety. Our machines undergo rigorous quality control to ensure optimal performance, as we fully understand that any malfunction during use abroad could cause significant inconvenience.
4. Will you teach us how to use the machine?
Yes, we provide a comprehensive user manual and instructional videos to guide you through the operation and application of the equipment. Furthermore, our 24/7 online support service ensures that you can easily resolve any issue, regardless of the problem or when it arises. Thanks to the provided instructions, operating the machine is simple for any user.
5. Why choose us? We are a robust manufacturer offering competitive prices and superior technical support. We have 12 years of experience in manufacturing beauty equipment and a strong R&D department. We offer a one-year warranty and 24-hour online after-sales service. We hold CE certification, an essential requirement for the legal use and commercialization of the equipment. We offer a wide range of customization services, as well as strong capabilities for OEM and ODM projects.
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